Privacy & Policy

Welcome to FarmGrid

FarmGrid ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile experience, and related services (the "Platform").

By using FarmGrid, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Platform.

1. Information We Collect

Personal Information

• Name and contact details (such as email address and phone number)
• Account and profile details (for example, role, business name, and service area)
• Service-provider onboarding details, including submitted business and payout information
• Communication records when you contact support or submit forms
• Transaction and billing-related information

Usage Data

• Log data (IP address, device type, operating system)
• Platform usage details and session activity
• Pages visited, actions taken, and interactions with forms
• Cookies and similar tracking technologies

Verification and Compliance Data

• Information required to verify service-provider eligibility and prevent fraud
• Documents and details required to comply with legal, tax, or regulatory obligations

We collect only the information needed to operate FarmGrid securely and effectively, and we process it according to applicable law.

2. How We Use Your Information

• Create and manage your account
• Review and process service-provider submissions and activation requests
• Deliver, manage, and improve FarmGrid platform functionality
• Process transactions, payouts, and related records
• Communicate with you about updates, support, and operations
• Detect and prevent fraud or illegal activity
• Comply with legal obligations

3. Sharing Your Information

• With trusted vendors - who support hosting, analytics, payments, verification, and customer support
• With operational partners - when needed to deliver requested platform services
• For legal reasons – to comply with laws or protect rights and safety
• With your consent – when you agree to share info in other ways

We do not sell your personal information to third parties.

4. Data Retention

We keep your information only as long as necessary for the purposes described in this policy, unless a longer retention period is required by law. You may delete your account at any time, and we will delete or anonymize your data unless retention is legally necessary.

6. Your Privacy Rights

Depending on your location, you may have rights to:

• Access the personal data we hold about you
• Correct inaccurate information
• Request deletion of your data
• Restrict or object to certain processing
• Receive a copy of your data in a portable format

To exercise these rights, contact us at privacy@farmgrid.app. We may ask for proof of identity to protect your account.

7. Security

We use reasonable physical, technical, and administrative safeguards to protect your data. However, no system is completely secure. Please protect your login details and let us know immediately if you suspect any unauthorized activity.

8. Children's Privacy

FarmGrid is not directed to children under 18. We do not knowingly collect personal information from children. If we learn we have collected such information, we will delete it promptly.

9. International Transfers

We may store and process your data in countries outside your own. When we transfer data, we ensure appropriate safeguards are in place to protect your privacy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our app and website and updating the "Last Updated" date.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us at: